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No – we take the privacy and security of all our bookings very seriously and so we’re unable to discuss, change or cancel appointments that aren’t made by you. We can only discuss or change booking details with the person who has made the booking.

Yes – all of our Counselling services are available online, as well as many of our Group Workshops, Family Dispute Resolution (FDR) and mediation sessions.

To cancel your session, please call us or send us an email with more than two full business days’ notice. No cancellation fee will apply in this case, and this will also allow us to open the session to someone else on the waiting list. If we are notified less than 48 hours before your appointment, 50% of the total session fee will be charged. If you don’t show up to your appointment, 100% of your session fee will be charged.

Yes – Relationships Australia NSW has a Diversity, Inclusion and Belonging strategy, and part of this strategy is ensuring we provide appropriate services to the LGBTIQ+ community. We’re continually working to be as inclusive as possible. We’re proud members of Pride in Health and Wellbeing, LGBTIQ+ Health Australia, Diversity Council of Australia and ACON’s Welcome Here initiative, and we draw on their experience and expertise.