Feedback and Complaints

We’re committed to constantly improving our products, services and processes, so you have the best possible experience with us. We welcome feedback, good and bad, because we might not always get it right.

We aim to handle complaints in a fair and equitable way. We also understand that complaint information may be sensitive, and we respect your right to confidentiality.

You can share feedback with us in one of the following ways:

• Use the online form below. Please detail your feedback or complaint, outline your ideal outcome, and provide your name and best reply contact details.
• Write to us at:

Complaints at Relationships Australia NSW
PO Box 1948, Macquarie Centre NSW 2113 

We make all efforts to resolve any complaints within four weeks.

If, despite our best efforts, we are unable to resolve your complaint to your satisfaction, you can escalate it externally to the following organisations. We can help you direct your complaint to the most appropriate contact:

• Office of the Australian Information Commissioner: oaic.gov.au
• NSW Office of the Children’s Guardian: ocg.nsw.gov.au
• NSW Ombudsman: ombo.nsw.gov.au
• Health Care Complaints Commission: hccc.nsw.gov.au

Additional information on our complaints process can be found here.